New 2020 Lexus RX 350L Premium in Winter Park, FL

“ My Lexus delivery was great and easy. Charles drove all the way from Orlando to my house in Boca. He delivered the car at the time convenient to me, which was important factor for me buying the car from them. He did the whole red carpet and red bow thing, which I loved and appreciated. He went over all the features and signing of the documents took only 10 minutes. I would highly recommend Charles Ream to all of my friends. ”

“ Excellent experience and will continue to use this dealership. 4th purchase of a LS and second at this dealership. Great demonstration of car and efficient closing process. Will continue to use Lexus of Winter Park for future service. ”

“ I love Lexus of Winterpark, very professional dealership, love the service department. Their customer service is exceptional. They always follow up with you to make sure you had a great experience. I highly recommend Lexus of Winterpark. ”

“ Today we bought a new car and had an excellent experience with Charles, Omar, and Everett. They were very through, listened to what we wanted and answered all of our questions. We differently recommend this place! ”

“ We worked with Wayne on our 2016 and 2020 RX350's. We enjoy working with Wayne, he is outstanding! Wayne makes sure you are satisfied with your service. ”

“ Fast response. The vehicle sold before I could make an offer. ”

“ I had to attend my 10k service. In addition to which, I had a small glass issue in my line of sight, on my windshield dealt with. Jonathan is a tremendous asset as a service representative. ”

“ They responded to the original request, but ignored the follow up questions. ”

“ Working with Charles Ream was a pleasure. He worked hard to find exactly what I was looking for and made the process smooth and stress free. ”

“ We had a very positive experience while having our Lexus serviced at Lexus of Winter Park. It was our first visit to the dealership and was easy navigate to the service area. The personnel were courteous, informative and efficient. The lounge/waiting area was very comfortable, clean and filled with delicious refreshments, making the time pass quickly while there. Our car was cleaned and beautifully prepared for us when it was ready to go. We will definitely return to Winter Park for our next service. Thank you. ”

“ First class from beginning to end. Every time we take our car for service I'm more impressed - from the no-charge loaners, Uber, and comfortable lounges to expert knowledge of the staff, they make you feel right at home. ”

“ It seems i need to upgrade the fuel in my car from BP and Shell to Exon, Mobil or WaWa. This was the reason given for the rotten egg smell that comes through the air vents when i need to accelerate to merge into traffic or when i am going up a hill. I also have a 2018 Ford F150 that uses BP or Shell and does not have this problem. I LOVE this car... i just want it fixed. ”

“ Have leased several cars from the dealership and found all of my servicing there as well...always have a pleasant experience ..when servicing the car is always ready at the time promised ”

“ This was my first time at this dealer and I had an awesome experience! Everyone exhibited outstanding customer service. Tara Russo was my first point of contact and was very knowledgeable and good at letting me know about the their vehicles. Omar Mohamed was our second contact and he was very professional and very helpful in assisting us with the purchase and pricing of our perfect vehicle. Omar was awesome to work with and he did everything possible to make us very happy. My third contact was with Everett Kimble and he was very professional and was very knowledgeable with the financing part of our deal. He was very efficient during the entire purchasing process. Our finally contact was with Allen MacDonald who was also very professional and provided outstanding customer service during our process. Allen was very knowledgeable of the ES350 we purchased. Allen made sure we were comfortable with our new purchase. I was pleased that he took the time to walk us through the features of our new car and that we had all of our questions answered. My overall experience with my recent new car purchase was outstanding The next time I buy a Lexus I will definitely go back to the Winter Park Lexus dealer. ”

“ Carter Shepard was and is the best ever. His job knowledge and customer relations are unsurpassed!! I was in the USAF for 32 years and would have him on my team without question. He is truly a team member and encompass the Lexus theme 100%. Be sure to keep him on your staff and let him share his skills with others. Jeff Moler you have a good member and please try to keep Carter. Thanks to all. J. Fred Muller, a completely satisfied customer and a happy camper. !! ”

“ Lexus in Winter Park is a fabulous place to buy/lease a car! Our salesman, Charles Ream is a phenomenal salesman. He is extremely pleasant and courteous and knows everything about Lexus cars. We've been back several times with questions about our new car and he is always available and willing to help us with whatever we need. This is our second Lexus and we will definitely go back there to see Charles when this lease is up. We also spoke with Dan, a financial adviser and he was very helpful with what we were trying to accomplish with leasing this car. They all made us feel very special! ”

“ excellent service gave me a good deal and a great car. refinancing was easy would buy again from lexus ”

“ Great service at Lexus of winter park.. I really appreciated how organized and polite my service advisor William Marshall was. I will definitely come back to this location! Thanks again ”

“ Exceptional experience After purchasing various BMWs for over 22 years I decided to try Lexus, feeling Lexus was a much better value for the money. Today my wife Cheryl and I return to the Lexus dealer in Winter Park Florida to turn in our 2017 ES 350 which had performed flawlessly for three years. We drove the new ES 300 H which was absolutely incredible. Our product specialist Charles after getting to know us ,thought this car would be the right fit for myself ,my wife and her environmental conscious.The car was flawless and the ultra luxury trim selection we made provided every luxury,safety and technological option available All this at a really incredible value. Winter park Lexus treats you like family, My sales specialist Charles and my finance specialist Dan we're exceptional ;their product knowledge and financial knowledge was extraordinary and in the end they put together an incredible lease deal for my wife and I Today, we established new friendships at Winter Park Lexus that I know will go on for years.I would highly recommend Charles ,Dan and all the exceptional professionals at Winter Park Lexus. ”

“ Charles did a great job helping us find a new car to add to our garage. Very understanding, kind, and thoughtful. By far the best experience and will come again for my next car. Ask for Charles!!! ”

“ Very professional dealership, excellent service dept., knowledgeable workmen, technicians, congenial surroundings, restful waiting rooms, they do the job right at the first time! Kudos to Jeff Moler, Expert tech Tim, & all of them! A real business like place!! ”

“ Brought my car in for service and William Marshall did a great job as always managing the service. Was kept informed of the status and the car was serviced promptly and returned washed. Excellent. ”

“ Best customer service ever! ”

“ This review refers specifically to Terry the service manager. I explained my problem and I only needed answers to a labor intensive repair. Terry took the time to investigate the service manuals and give me definitive answers knowing I wasn't planning on spending money that day. His only payment required was I bring the car to LWP for repairs in the future. It's great to know there's still genuinely good people in Florida. I have a 10 year old Lexus and it'll be in their shop the next time. ”

“ Wayne Kerr is a tru professional. From start to finish, I could not have been happier. He went out of his way to provide the best experience. He is the reason why I will only buy my next vehicle from Lexus of Winter Park!!!! ”

“ Love my Lexus! Had a wonderful experience. Plan on using Lexus of Winter Park for future car purchases. Highly recommend. Very Professional environment. Staff was very knowledgeable and friendly. ”

“ Wayne is always extremely professional and knowledgeable. He greets me warmly and asks about my husband. He makes a point to keep me informed of the progress of the service. ”

“ Very good follow up . ”

“ This was my first time at this dealer and I had a great experience! Tara was our first point of contact and was very diligent in inventory and letting us know about the great deals on their vehicles. Charles was very professional and helpful in assisting us in picking out the perfect vehicle and was very knowledgeable with all of the ins and outs of the car. He was very efficient during the entire purchasing process and made sure that all of our needs were met along with keeping us updated with all of the steps along the way. I was pleased that he took the time to walk us through the features of our new car, ensured that it was completely clean before we left, and that we had all of our questions answered. The next time I buy a Lexus I will definitely go work with Tara and Charles! ”

“ This was the first time that I dealt with Jafar Naama who was my Service Consultant. I had visited LWP to have tire replacement warranty worked done. I was totally impressed with Jafar's professionalism and commitment to detail. Jafar kept me updated at all times on my tire warranty work. It took about 2 hours to complete the repair, which was acceptable to me. LWP has one of the nicest customer lounge in the area, with plenty of options to consider to pass the time away. Thank you Jafar and LWP. I will continue to use LWP for all of my local service on my Lexus 2019 NX300 h Hybrid. ”

“ Michael did a very good job of explaining the type of service my car would receive. He also listened to my concerns and made sure that the work was done as quickly as possible. He also did a good job of letting me know what the mechanics found as they serviced my car. Michael is a very good customer service manager! ”