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SALES: 855-885-5196   SERVICE: 855-885-5201  
Sales: 855-885-5196
Service: 855-885-5201
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SERVICE DEPARTMENT

Our Location

Lexus of Winter Park
305 North Semoran Blvd.
Winter Park, FL 32792

Service: 855-885-5201
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Building Relationships Through Better Service®

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Any Engine Cabin Air Filter  : Any Engine Cabin Air Filter
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REPLACE YOUR ENGINE AIR FILTER : $5 :  ENGINE AIR FILTER :  Replace Your Engine
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Front Brake Service : $30 Off : Machine front brake rotors & replace front brake pads with genuine Lexus pads. : *Must present coupon for discount. No cash value. Excludes tires. Valid for parts only. Discounts non-stackable. Cannot be combined with any other coupon or offer. See dealer for complete details.  Offers expire 9/30/2020.
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Rear Brake Service : $30 Off : Machine rear brake rotors & replace rear brake pads with genuine Lexus pads. : *Must present coupon for discount. No cash value. Excludes tires. Valid for parts only. Discounts non-stackable. Cannot be combined with any other coupon or offer. See dealer for complete details.  Offers expire 9/30/2020.
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4-Wheel Alignment : Save $30 : When replacing 2 or 4 tires. : *Must present coupon for discount. No cash value. Excludes tires. Valid for parts only. Discounts non-stackable. Cannot be combined with any other coupon or offer. See dealer for complete details.  Offers expire 9/30/2020.
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Paintless Dent Repair : 1-panel $125 plus tax : Paintless Dent Repair for $125 plus tax : *Must present coupon for discount. No cash value. Excludes tires. Valid for parts only. Discounts non stackable. Cannot be combined with any other coupon or offer. See dealer for complete details.  Offers expire 9/30/2020.
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Headlight Restoration : Just $149.95 plus tax : Headlight restoration just $149.95 plus tax : *Must present coupon for discount. No cash value. Excludes tires. Valid for parts only. Discounts non-stackable. Cannot be combined with any other coupon or offer. See dealer for complete details.  Offers expire 9/30/2020.
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Wheel Repair : Just $159.95 plus tax : *Must present coupon for discount. No cash value. Excludes tires. Valid for parts only. Discounts non stackable. Cannot be combined with any other coupon or offer. See dealer for complete details.  Offers expire 9/30/2020.
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Wild Card Spend & Save : Wild Card Spend & Save : $50.00 - $99.99 | Save $10
$100.00 - $199.99 | Save $15
$200.00 - $499.99 | Save $30
$500.00 - $749.99 | Save $50
$750.00 - $-99.99 | Save $75
$1,000 OR MORE | Save $100 : *Must present coupon for discount. No cash value. Excludes tires. Discounts non-stackable. Cannot be combined with any other coupon or offer. See dealer for complete details.  Offers expire 9/30/2020.
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Meet Our Service Staff

Service BDC Director ISMARELY  JUSTINIANO
X
I have been a proud member of the Lexus of Winter Park Team since May 2006. Working in various departments has provided me with a global knowledge of the entire organization from Service to Sales. Currently, as Manager of the Service/Business Development Center, we coordinate all of our inbound and outbound phone calls. Assisting Guests with their Service needs and scheduling Service appointments is my expertise. My goal is to always make the guest experience pleasant and positive by providing each Guest with our “World Class Service”. Having exposure, not just to Lexus vehicles, but also multiple brands is a passion that has strengthened and increased my mechanical and technical knowledge. In addition to working at Lexus of Winter Park, I have the pleasure of enjoying spending time with my family and building memories as we share adventures going to the theme parks, recreational parks, and the beautiful beaches here in Florida.
Service BDC Director
ISMARELY JUSTINIANO
Service Manager JEFFREY  MOLER
X
Jeff has been with Lexus of Winter Park since 2008, he is a proud father of two children, and is a recent grandfather. His passions are include hiking, photography, and flying.
Service Manager
JEFFREY MOLER
Service Manager TERRY MUMBLOW
X
Service Manager
TERRY MUMBLOW
Service Consultant DOMINIC  CROCETTA
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Dominic has been with the Lexus of Winter Park family since 2009, and he is an ASE Lexus certified Service Consultant. During his leisure hours he can be found in his garage with his young son keeping his collection of vintage cars and motorcycles running. While working at Lexus of Winter Park Dominic is always helping advise his guests on the best course of maintenance for their vehicles. He continuously strives to provide a "World Class Experience".
Service Consultant
DOMINIC CROCETTA
Service Consultant JONATHAN  FAJARDO
X
Jonathan Fajardo has extensive experience as a Service Consultant and is fluent in Spanish. He joined Team Lexus of Winter Park in 2017. Jonathan is originally from New York and moved to Florida in 2013 where he enjoys playing soccer, cooking and spending time with family and friends. Jonathan’s goal is to provide Guests with a “World Class Service” at all times.
Service Consultant
JONATHAN FAJARDO
Service Consultant WAYNE  KERR
X
Wayne has been with the Lexus of Winter Park family since April of 2007 and is a Lexus Certified Master Service Consultant. He is Jamaican by birth and came to America when he was 10 years old. Wayne has a passion for automobiles and is an avid sports fanatic. His hobbies include playing golf, soccer and reading horror novels. Wayne is a devoted husband and proud father of two children. He also enjoys spending time out-doors with his family and friends. Working at Lexus has afforded Wayne the opportunity to help others and you may contact him for all your Lexus automotive needs.
Service Consultant
WAYNE KERR
Service Consultant MICHAEL  LOSARDOS
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I have been in the car industry since 2008. I originally moved from Philadelphia, Pennsylvania to Orlando, Florida in late 2016. My family and I love the sunshine state because of the many outdoor activities we enjoy. Such as boating, kayaking, bicycling, and simply enjoying a night out with family and friends. My lovely wife and I also have a wonderful daughter named Kayla. She is a 9 year old German shepherd who is a “big baby” that loves to swim and chase her ball endlessly. Also on my down time, I enjoy listening to my favorite bands such as Journey and playing cover songs on my drums. I look forward to seeing you here at Lexus of Winter Park as my goal is to continue to provide excellent customer service to all of my guest. “Building better relationships through better service” is our way and the right way.
Service Consultant
MICHAEL LOSARDOS
Service Consultant WILLIAM  MARSHALL
X
Will Marshall is married with 2 children and has been a member of Team Lexus of Winter Park since 2008. Will’s overall experience at the dealership provided him the opportunity for promotion to Service Consultant. Will’s goal is to provide his Guests with “World Class Service” by giving them his personal attention at all times.
Service Consultant
WILLIAM MARSHALL
Service Consultant JAFAR  NAAMA
X
My name is Jafar Naama, I was born in Damascus, Syria. I attended University, in Damascus, where I studied biomedical engineering. In 2013, I decided to head to American and continue my passion for cars. My biggest challenge was learning the new culture and of course the new language. I decided to get a job using my engineering degree with Siemens. I also enrolled myself at Seminole State College to study Business Administration and to improve my English skills. I then started to work with Lexus of Winter Park, and now get to work with luxury cars and great car enthusiasts. I can truly say I’ve followed my passion and living my American dream.
Service Consultant
JAFAR NAAMA
Service Consultant WILLIAM  TIJERINA
X
William has been with Lexus of Winter Park since 2008 and he is a Lexus Certified Senior Service Consultant. Will consistently demonstrate his “World Class Service” for all his Service Guests. William and his wife are very proud of their diverse family of 7 children that consists of Puerto Rican, Mexican, Colombian and Italian heritage. William enjoys playing dominoes, billiards and spending time with his family. William is also fluent in Spanish.
Service Consultant
WILLIAM TIJERINA
Service Consultant KEN MARTIN
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Originally from Clearfield, PA, I was born the son of a coal miner and raised on Northern Dirt Short Tracks. I am a hardcore car guy, with 11 years’ experience in NASCAR, 10 Years with Rolls Royce, Bentley and Lamborghini and 8 years with Lexus. I’m a connoisseur/collector of fine wines and extraordinary champagnes and enjoy great music and wind therapy on my 2019 Harley Roadglide as well as quality time with my dog Pups and my cat, appropriately named, Kat.
Service Consultant
KEN MARTIN
Internal Service Advisor RYAN  SAKHLEH
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I have been with Lexus of Winter Park since 2012. Currently, I Coordinate the servicing and reconditioning of our Used and Certified Pre Owned Vehicles.
Internal Service Advisor
RYAN SAKHLEH
Service Consultant ALEX HERNANDEZ
X
Alex Hernandez move to Winter Park from Fort Lauderdale. He studied and graduated with a Major in Business Management at one of the universities in the Philippines and proceeded to work abroad. He is very passionate about helping people and with the encouragement from the love ones, Alex started working for the Lexus of Winter Park family in January 2020. Working for Lexus with a goal of providing better service to people was a natural fit. In his free time, Alex loves to spend time with his Wife and Son. Grateful for a lifetime opportunity and working with a group of amazing people, Alex makes sure that guests are treated equally with respect, honesty and welcomed in a way that has become a customary in Lexus of Winter Park family.
Service Consultant
ALEX HERNANDEZ

Contact Information


Greatly appreciate William and the team's professionalism and assistance handling the requested services.

- Jor Yamson, GOOGLE

Thank you so much to Shephine ! You were amazing and awesome Throughout the whole process kept your word and made the sales smooth and easy. I’ll make sure to recommend you to anyone hands down and also the very professional sale manager Lorraine M . Thank You , Once’s again best wishes to all .

- Abby Bossio, GOOGLE

Went to Lexus of winter park Sunny our salesman and Dan the manager that ran numbers to lease or Finance options. Very efficient it was mindful of my time. you guys are the best,your professionalism was greatly appreciated after what my son in law went through across the street at Toyota Winter...

- Rick J., YELP

Great experience! Our guy Allen was very professional and walked us through it. Then stayed with us and showed us many of the functions of the operating system. Thanks Allen!

- Guru3D44J, CARGURUS

Ken was fantastic and had my vehicle ready ahead of schedule. This was the best Friday 4pm appointment I have ever experienced. I also felt comfortable waiting for my car in the guest lounge with their added cleaning/sanitation procedures.

- Kim E., CARS

This was my 5th time buying at Lexus Winter Garden. They are just the best. I have worked with Kenny all 5 times. He always remembers what’s important to me. This year was even better as Shephine Xu made sure every little detail was perfect. I highly recommend this dealer!

- Shephine Xu, CARS

Brandon I want to express my appreciation for your professionalism and patience as we worked together. You kept your promises to me and and I now have a new Lexus that I am very happy with, it was done safely without hassle and at a good price Others I worked with in your organization were also...

- Tony A, CARS

Charles Ream has done a wonderful job showing, explaining , demonstrating and working on my behalf to complete an acceptable contract for my new car. He does an outstanding job And I have recommended him to other customers in the past and will certainly do so in the future. He’s an outstanding...

- Linda Grimmett, GOOGLE

Charles does an outstanding job of explaining, demonstrating, and working for me to get what I want in a car. He always does an outstanding job. I have recommended him to others in the past and will continue to do so in the future. he is an awesome representative for Lexus. I'm sure he would...

- Linda, CARS

I have no complaints. Daniel, Gabriel, and Brian all did a great job for us. I would highly recommend this dealership for anyone interested in a new or used Lexus.

- Readmore, CARS

I always get my car serviced at Lexus. I moved to FL in 2010 and started using Lexus WP for my needs. My 2002 SC430 runs like it is brand new with more than 100,000 miles. My service rep is fair and explains services precisely. The service center is peaceful in comparison to Orlando. Quieter and...

- Robin Ware, GOOGLE

Excellent work on a number of complicated issues.

- Ron Moore, GOOGLE

Pleasant experience, courteous on time service. I feel pampered and thus far all of my repairs have been on target. You provide a pleasant environment.

- ROBERT HAZEN, CARS

Exemplary service, from start of transaction to delivery of vehicle. This is my 4th Lexus the service provided by Omar & Charles is BY FAR the best we have had. My hope is that everyone could experience the service we were thrilled to be apart of10 out of 10!

- heather.cullers, CARS

Exxelent service! Thanks William for keeping me well informed and being honest, courtesy and professional!I highly appreciate service department! With my best wishes and regards, Thanh Pham

- Thanh Pham, CARS

Great service as always. Thank you, Michael.

- James Karban, GOOGLE

Ream was amazing start to finish. The managers and staff as well. I am proud to own my 9th Lexus and am grateful and will recommend and express my satisfaction with others

- Donald Winston McIntosh ,Fr., CARS

As always a pleasure to use Lexus of Winter Park for service. Our service tech, Alex, was a real plus. Service was done promptly and we were kept advised of where service was during our wait. Picked a great time to have the Rx serviced done with a 25% coupon. Had a needed battery installed while we...

- Michael Simpson, GOOGLE

Great service and friendly team. Wayne in the service department is exceptional - always kind, honest, and always takes the time to listen and explain what is going on. I am lucky they are down the street - they make what used to be a chore into something that is no longer a hassle!

- Timothy Ennevor, GOOGLE

Great Salesman and not pushy. He seems to be honest with his information.The salesmen was Charles Ream and Lorraine Mantero.

- Fred Summerlin, GOOGLE

Today I brought in my vehicle for servicing and I’m pleased with the service Ken provided. He was friendly, attentive and entertaining as well. This is the second time I’ve been at Lexus of Winter Park and their staff is friendly and attentive. Ken went above and beyond when I asked him about...

- Diana Lam, GOOGLE

Charles, his mgr Dan and everything about this dealership is wonderful. The staff is incredibly friendly and down to earth and the whole process of purchasing this vehicle was so easy and efficient with no BS. Charles even made our daughter a personalized plaque, as the vehicle was a surprise for...

- BDA, CARS

Jafar was fantastic. Always terrific service, courteous, efficient, and knowledgeable. Would definitely recommend Lexus vehicles to friends. I am thrilled to own a Lexus. Excellent.

- Mary, CARS

Joshua was our salesman and he was amazing, very thorough and provided service that was above and beyond anything I expected. We also worked with Dan the sales manager who was very pleasant and provided great service. Brian in Finance made the entire process super easy and I drove off the lot in my...

- Kayla R Murano, CARS

Service representative ( Ken Martin ) was very professional, polite, and accommodating. My car's service requirements are very important to me, and I appreciate being treated like a V I P. Please continue to maintain your customer service quality standards.

- Leonard Barbato, GOOGLE

Dominic provides excellent customer service and provides clear explanations. I was promptly greeted and had a comfortable wait in the lounge area. Highly recommend Lexus of Winter Park.

- Jill Gosselin, CARS

I can't say enough great things about this dealership. Joshua was my sales rep and he definitely went above and beyond in every step of the process. I definitely encourage you to work with Joshua if you want a perfect car buying experience. I also worked with Dan the sales manager who made me feel...

- Kayla Rose, GOOGLE

First of all, I would like to thank David Land for his attention and outstanding service. If you are in the Winter Park area and looking to purchase a car, look no more and ask for David Land. Secondly, if your Lexus is in need of TLC, ask for Alex Hernandez, he is the best Service Advisor out...

- Dalmary Garcia, GOOGLE

Thank you so much to my sales "team" Charles Ream & Dan Warrew! For creating an overall amazing car buying experience. Drove from work to Winter Park and drove away with the car I wanted in no time at all. When they roll out the red carpet to deliver your car, it's because they are the best!! If...

- Liliana Gomez, GOOGLE

Thank you so much to my sales "team" Charles Ream & Dan Warrew! For creating an overall amazing car buying experience. Drove from work to Winter Park and drove away with the car I wanted in no time at all. When they roll out the red carpet to deliver your car, it's because they are the best!! If...

- Lili11, CARS

I recently had my car serviced here with service advisor Jafar. The service was handled professionally and expertly from start to finish. I was kept apprised of the status throughout. Top notch job!

- parguy46, CARS

I recently had my car serviced here with service advisor Jafar. The service was handled professionally and expertly from start to finish. I was kept apprised of the status throughout. Top notch job!

- parguy46, DEALERRATER

I love this place! Kyle was super nice and very helpful. He was straight to the point and did not play any games. Which is noce6,since other places try to push you. This place was great, very clean, organized. Thank you so much Kyle!

- anne m, GOOGLE

My family has trusted Lexus of Winter Park for over 20 years. You can trust them to meet all your needs. My advisor William is amazing. He ensures each time I bring my car in for service that it is performing well and flushes out any potential issues. It is a pleasure to work with William and his...

- Ken Bucy, CARS

This dealership is amazing! Today I purchased my Lexus IS200t and it was quick and easy! The service was great! Charles was a great guy and love my car!

- Bullard.jenna11, CARS

This dealership is amazing! Today I purchased my Lexus IS200t and it was quick and easy! The service was great! Charles was a great guy and love my car!

- Jenna Bullard, GOOGLE

Professional, prompt & courteous says it all. I shall return.

- guenther kroll, GOOGLE

Professional, prompt and exceptional service and customer support. Well done and thanks.

- Grant Begley, GOOGLE

Charles was receptive, heard exactly what I asked and needed and was most kind throughout this car buying process. I would recommend him to anyone in the market for a Lexus. He's excellent. Thanks for such an efficient and hassle free experience!!

- sdesant, CARS
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