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SALES: 855-885-5196   SERVICE: 855-885-5201  
Sales: 855-885-5196
Service: 855-885-5201
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SERVICE DEPARTMENT

Our Location

Lexus of Winter Park
305 North Semoran Blvd.
Winter Park, FL 32792

Service: 855-885-5201
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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Cabin AC Filter :  Cabin AC Filter
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Replace Your Engine : Replace Your Engine
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Front Brake Service :  Front Brake Service
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Rear Brake Service :  Rear Brake Service
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Wild Card :  Wild Card
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Wiper Blade Replacement :  Wiper Blade Replacement
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Meet Our Service Staff

Service BDC Director ISMARELY  JUSTINIANO
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I have been a proud member of the Lexus of Winter Park Team since May 2006. Working in various departments has provided me with a global knowledge of the entire organization from Service to Sales. Currently, as Manager of the Service/Business Development Center, we coordinate all of our inbound and outbound phone calls. Assisting Guests with their Service needs and scheduling Service appointments is my expertise. My goal is to always make the guest experience pleasant and positive by providing each Guest with our “World Class Service”. Having exposure, not just to Lexus vehicles, but also multiple brands is a passion that has strengthened and increased my mechanical and technical knowledge. In addition to working at Lexus of Winter Park, I have the pleasure of enjoying spending time with my family and building memories as we share adventures going to the theme parks, recreational parks, and the beautiful beaches here in Florida.
Service BDC Director
ISMARELY JUSTINIANO
Service Manager JEFFREY  MOLER
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Jeff has been with Lexus of Winter Park since 2008, he is a proud father of two children, and is a recent grandfather. His passions are include hiking, photography, and flying.
Service Manager
JEFFREY MOLER
Service Manager TERRY MUMBLOW
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Service Manager
TERRY MUMBLOW
Service Consultant DOMINIC  CROCETTA
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Dominic has been with the Lexus of Winter Park family since 2009, and he is an ASE Lexus certified Service Consultant. During his leisure hours he can be found in his garage with his young son keeping his collection of vintage cars and motorcycles running. While working at Lexus of Winter Park Dominic is always helping advise his guests on the best course of maintenance for their vehicles. He continuously strives to provide a "World Class Experience".
Service Consultant
DOMINIC CROCETTA
Service Consultant JONATHAN  FAJARDO
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Jonathan Fajardo has extensive experience as a Service Consultant and is fluent in Spanish. He joined Team Lexus of Winter Park in 2017. Jonathan is originally from New York and moved to Florida in 2013 where he enjoys playing soccer, cooking and spending time with family and friends. Jonathan’s goal is to provide Guests with a “World Class Service” at all times.
Service Consultant
JONATHAN FAJARDO
Service Consultant WAYNE  KERR
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Wayne has been with the Lexus of Winter Park family since April of 2007 and is a Lexus Certified Master Service Consultant. He is Jamaican by birth and came to America when he was 10 years old. Wayne has a passion for automobiles and is an avid sports fanatic. His hobbies include playing golf, soccer and reading horror novels. Wayne is a devoted husband and proud father of two children. He also enjoys spending time out-doors with his family and friends. Working at Lexus has afforded Wayne the opportunity to help others and you may contact him for all your Lexus automotive needs.
Service Consultant
WAYNE KERR
Service Consultant MICHAEL  LOSARDOS
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I have been in the car industry since 2008. I originally moved from Philadelphia, Pennsylvania to Orlando, Florida in late 2016. My family and I love the sunshine state because of the many outdoor activities we enjoy. Such as boating, kayaking, bicycling, and simply enjoying a night out with family and friends. My lovely wife and I also have a wonderful daughter named Kayla. She is a 9 year old German shepherd who is a “big baby” that loves to swim and chase her ball endlessly. Also on my down time, I enjoy listening to my favorite bands such as Journey and playing cover songs on my drums. I look forward to seeing you here at Lexus of Winter Park as my goal is to continue to provide excellent customer service to all of my guest. “Building better relationships through better service” is our way and the right way.
Service Consultant
MICHAEL LOSARDOS
Service Consultant WILLIAM  MARSHALL
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Will Marshall is married with 2 children and has been a member of Team Lexus of Winter Park since 2008. Will’s overall experience at the dealership provided him the opportunity for promotion to Service Consultant. Will’s goal is to provide his Guests with “World Class Service” by giving them his personal attention at all times.
Service Consultant
WILLIAM MARSHALL
Service Consultant JAFAR  NAAMA
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My name is Jafar Naama, I was born in Damascus, Syria. I attended University, in Damascus, where I studied biomedical engineering. In 2013, I decided to head to American and continue my passion for cars. My biggest challenge was learning the new culture and of course the new language. I decided to get a job using my engineering degree with Siemens. I also enrolled myself at Seminole State College to study Business Administration and to improve my English skills. I then started to work with Lexus of Winter Park, and now get to work with luxury cars and great car enthusiasts. I can truly say I’ve followed my passion and living my American dream.
Service Consultant
JAFAR NAAMA
Service Consultant WILLIAM  TIJERINA
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William has been with Lexus of Winter Park since 2008 and he is a Lexus Certified Senior Service Consultant. Will consistently demonstrate his “World Class Service” for all his Service Guests. William and his wife are very proud of their diverse family of 7 children that consists of Puerto Rican, Mexican, Colombian and Italian heritage. William enjoys playing dominoes, billiards and spending time with his family. William is also fluent in Spanish.
Service Consultant
WILLIAM TIJERINA
Service Consultant KEN MARTIN
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Originally from Clearfield, PA, I was born the son of a coal miner and raised on Northern Dirt Short Tracks. I am a hardcore car guy, with 11 years’ experience in NASCAR, 10 Years with Rolls Royce, Bentley and Lamborghini and 8 years with Lexus. I’m a connoisseur/collector of fine wines and extraordinary champagnes and enjoy great music and wind therapy on my 2019 Harley Roadglide as well as quality time with my dog Pups and my cat, appropriately named, Kat.
Service Consultant
KEN MARTIN
Internal Service Advisor RYAN  SAKHLEH
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I have been with Lexus of Winter Park since 2012. Currently, I Coordinate the servicing and reconditioning of our Used and Certified Pre Owned Vehicles.
Internal Service Advisor
RYAN SAKHLEH

Contact Information


My experience at the Lexus dealership was amazing! Everyone was so nice and helpful! Thanks to Charles Ream for all your help!

- EmilyHouts, EDMUNDS

My customer experience with Lexus of Winter Park has been nothing short of excellent. In particular, Charles Ream, Marcus Beckford, and Brandon Erlichman, have provided me with a memorable customer service experience. They were courteous and very efficient. Their service has been as personalized as...

- Felipe A, EDMUNDS

My customer experience with Lexus of Winter Park has been nothing short of excellent. In particular, Charles Ream, Marcus Beckford, and Brandon Erlichman, have provided me with a memorable customer service experience. They were courteous and very efficient. Their service has been as personalized as...

- Felipe A., CARS

I found the repair service to be extremely clean and so was the waiting area. All personnel were very friendly and courteous. Jafar always makes one feel important and goes beyond the norm to help. It's always a pleasure to service my car there.

- Rebecca Shonborn, CARS

We had a LX 570 before. Then an Infinity. Back at Lexus now with a GX 460. And honestly so glad that William Tijerina is still with Lexus. William makes a difference! Love him. Love Lexus. Happy to be back.

- Vinh Nguyen, CARS

The customer service that we received from Tara Russo and Charles Ream was superb and the product quality is ALWAYS “top shelf” at Lexus of Winter Park!

- Suebean, EDMUNDS

The customer service that we received from Tara Russo and Charles Ream was superb and the product quality is ALWAYS "top shelf" at Lexus of Winter Park!

- Suebean, CARS

The customer service that we received from Tara Russo and Charles Ream was superb and the product quality is ALWAYS “top shelf” at Lexus of Winter Park!

- Tara Russo, CARS

Good dealers

- GuruQD3ZH, CARGURUS

Great experience from start to finish! This was not my first purchase from this dealership and it definitely won't be my last. The staff exceeded all my expectations!

- Ssmithoia, CARS

One great person to buy from highly recommended his knowledge of sales are impeccable thank you for helping us on our second vehicle from Lexus

- Leroyreo, CARS

Loved our exp at Lexus of Winter Park with Jayden Hodges and Omar the Sales manager ! There is no place to mention Omar on this page ! He was awesome ! Jayden and Omar are the ones to ask for when leasing or buying . We love our new RX 7 seat SUV !!!

- Lorraine, CARS

I had my 15,000 mile service and Alex H. was my service consultant He was friendly, professional and helpful. By the way my car runs great too. :) Thanks Alex!

- Tangela Jackson, GOOGLE

As like before, Jafar handled my NX300h servicing. This was my one year service interval. Again, I was totally impressed with Jafar's dedication and attention he paid to my car's service and myself. Very impressed. Better yet, I was in and out in 75 minutes, and back on the road. Lexus Winter Park...

- Gary W., CARS

By far the best car buying experience I’ve ever had. Lexus has truly gained a repeat customer. The process from beginning to end was great. I didn’t feel pressured at any point.

- Natasha Roundtree Place, CARS

Service was outstanding, timely and all personnel in the service area trwR you as if you are the only customer. Thanks

- Glen Ballenger, GOOGLE

I extremely satisfied with the service Lexus of Winter park provides. I am alway comfortable with Wayne Kerr, your service technician. Wayne is always ready to make us feel welcome and is very professional and keeps us informed with the status of our vehicle while it in service at the dealership....

- Roy clovis, CARS

Samantha is a great smart service person that knows it all. Such a pleasure to work with this young lady. Always knows what’s going on with my vehicle. Would give her 1 million stars if I could

- Tigerpaw, DEALERRATER

Samantha is a great smart service person that knows it all. Such a pleasure to work with this young lady. Always knows what's going on with my vehicle. Would give her 1 million stars if I could

- Tigerpaw, CARS

They contacted me immediately and were very professional

- Guru8BLKH, CARGURUS

I always get the best service from my service advisor Jonathan he is very prompt and very accurate and very courteous from start to finish I appreciate the fact of a loaner vehicle while my car is being service at Lexus and the experience of refreshment's drinks coffee snacks is really great and...

- tim pinkney, GOOGLE

This has been the best experience I have ever had when buying a car. Charles Ream was knowledgeable and very patient with me. The entire sales team took their time to set everything up, made the experience very easy and stress free. Absolutely would recommend this place to anyone who is looking for...

- Miranaacosta, CARS

This has been the best experience I have ever had when buying a car. Charles Ream was knowledgeable and very patient with me. The entire sales team took their time to set everything up, made the experience very easy and stress free. Absolutely would recommend this place to anyone who is looking for...

- Ma, CARS

Deon and Omar were very professional and helpful. Helping my wife leave the dealer with the correct configuration on the GX she wanted . Will return for more business

- llorenzo, CARS

This has been the best experience I have ever had when buying a car. Charles Ream was knowledgeable and very patient with me. The entire sales team took their time to set everything up, made the experience very easy and stress free. Absolutely would recommend this place to anyone who is looking for...

- Mirana Acosta, GOOGLE

Lexus of Winter Park Service and Employees/Staff are always so attentive and kind. I will eventually replace my Lexus R 400 , someday. Thank you William T., Jeff - Manager.. and awesome Mechanical Experts!!!

- William T, service, CARS

My service went excellently smooth. The service department was very courteous and caring. Best Lexus dealership in our area.

- John Jeyaseelan, GOOGLE

Very quick response.

- bkp0522, CARGURUS

Been visiting this dealership since 2012. Have always been treated with respect. Each and everyone who works there is genuinely good people whom we trust and are forever loyal customers. Jafar is the best!

- Ambreen Oevrevik, CARS

My new vehicle had some small spots below the rear hatch window that I thought might be rust. My Service Manager, Samantha, greeted me and arranged for someone to fix the problem. They removed the spots and everything looks great again. I really appreciate it.

- Larry Duncan, GOOGLE

Very helpful and knowledgeable staff

- Mike, CARGURUS

Came across the car online and started working with Tara. We came to an agreement on price, date of pickup, deposit, etc... Once those decisions were cemented, the sale was passed off to Phi Vo with whom I did the vehicle inspection walkthrough and software tutorial. He passed me off to Joel...

- CPOprchs214, CARS

Just bought a Lexus IS 300 at Lexus of Winter Park. The service they gave us was amazing from the beginning to end. Charles was very patient with us and answered all our questions. Can’t recommended them enough!

- Lisbeth Ruiz, GOOGLE

Just bought a Lexus IS 300 at Lexus of Winter Park. The service they gave us was amazing from the beginning to end. Charles was very patient with us and answered all our questions. Can’t recommended them enough!

- Javier, CARS

Just bought a Lexus IS 300 at Lexus of Winter Park. The service they gave us was AMAZING from the beginning to end. Charles was very patient with us and answered all our questions. Can't recommended them enough!

- Javier Velez, CARS

Service is excellent. Lexus of Winter Parks takes very good care of our car. Our service consultant William is wonderful.

- Dianne Sweeney, GOOGLE

The 5 star rating goes specifically to Tara Russo at Lexus of Orlando (and Winter Park.) When I expressed my concerns about the car, Tara was able to field all of my questions and point me in the appropriate direction. She was responsive both over email and over the phone each and every time that I...

- CPOprchs214, CARS

JAFAR DID A WONDERFUL JOB WITH KEEPING US INFORMED AS OUR VEHICLE (RX 350) WAS VERY DAMAGED BY INFESTATION. WE ARE GRATEFUL FOR HIS PROFESSIONALISM AND THOUGHTFULNESS THROUGHOUT THE REPAIRS! THANK YOU, ALICE AND EVALT

- Alice Ayerdi, CARS
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